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Versa 2 stopped tracking my sleep data after the update

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‎10-06-2022 17:10 - last edited on ‎10-07-2022 08:25 by Fitbit Moderator

‎10-06-2022 17:10 - last edited on ‎10-07-2022 08:25 by Fitbit Moderator

Since the last update my versa 2 won’t track sleep any more. I’ve reset it, changed the sensitivity of the heart monitor and sleep monitor and nothing. Hey fitbit, can you fix this? 

 

 

Moderator Edit: Clarified subject

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‎10-07-2022 08:26

‎10-07-2022 08:26

Hi there, @SylviaNelson. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

Since sleep data is based on your heart rate readings, I suggest trying to reset the heart rate monitor by following the steps below:

 

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

 

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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3 REPLIES 3

‎10-07-2022 08:26

‎10-07-2022 08:26

Hi there, @SylviaNelson. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

Since sleep data is based on your heart rate readings, I suggest trying to reset the heart rate monitor by following the steps below:

 

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

 

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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‎11-26-2022 19:56

In response to MarreFitbit

‎11-26-2022 19:56

Hello,

I tried all the steps mentioned by you, but it still doesn't revive the heart rate monitor in my Versa2. 

This issue started after an update and have tried getting in touch with the customer care but got no solution that works!

Surprised to know there are many others facing this issue and Fitbit isn't doing anything about it!

Best Answer

‎11-27-2022 00:21

In response to IamSwastik

‎11-27-2022 00:21

Same with  me. I Hve been posting messages here. Called costumer service but nothing seems to help. My tracker works fine and the heart sensor works fine. The problem has to be a bug since it all started  after the last update. Fitbitb hasn't done nothing to fix it. It's been almost 2 months now.

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