Versa 2 stopped tracking my sleep data

[Ify4tracking]

My versa 2 stopped tracking my sleep since October 19th 2020. I tried all the settings I could but not working.

Please how do I restore it back 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Ify4tracking, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

If you are not receiving sleep stages, please consider the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

To learn more about your sleep data, see How do I track my sleep with my Fitbit device? and What should I know about Fitbit sleep stages?

Let me know how it goes. 

[Jazzyforj]

That is not my issue as of three nights ago my heart rate is not even on my fitbit. I didn't turn anything off it just stopped.  I happen to look on the back of my fitbit and the second bar looks like it's burnt-out. 

[MarreFitbit]

Hi there @Jazzyforj, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.