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Versa 2 stopped tracking my sleep score

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‎02-09-2022 12:23 - last edited on ‎02-11-2022 12:32 by Fitbit Moderator

‎02-09-2022 12:23 - last edited on ‎02-11-2022 12:32 by Fitbit Moderator

Versa 2 stopped giving me a SleepScore after the latest update….I am having this issue since the latest update February 4. This is very frustrating since I pay what I think is a lot of money for the premium, and I’m not getting any of the perks all of the sudden??? I have tried everything recommended I have pulled up other articles with recommendations. I’ve uninstalled and reinstalled the app. I have restarted  my Fitbit. I have logged out and log back in.   It is totally charged .  I have change the position I wear it in. I have taken off my sleep goals. I have changed from normal to sensitive to see if that would work. Nothing is working  HELP😖

 

Update: At this point I really have to think about canceling premium. What is the point of paying for it?!

 

Moderator Edit: Clarified subject

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‎02-11-2022 12:41 - edited ‎02-11-2022 12:41

‎02-11-2022 12:41 - edited ‎02-11-2022 12:41

Hi there, @hillml1129. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

 

It seems like the firmware update has turned off the heart rate setting on your Versa 2. Keep in mind that you must see sleep stages in order to see your sleep score information and in order to see sleep stages you need to get accurate heart rate reading. 

 

With that being said, please try the steps below:

 

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

 

As for the sleep data, make sure you do get your sleep stages so you can get your sleep score data too. So I recommend considering the following in order to get sleep stages:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

 

Lastly, please know that Fitbit Premium has nothing to do with your sleep score or sleep stages. For more information, see What should I know about Fitbit Premium?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎02-15-2022 00:40 - edited ‎02-15-2022 00:41

In response to MarreFitbit

‎02-15-2022 00:40 - edited ‎02-15-2022 00:41

Thank you for these recommendations to try to get my heart rate back. It is always still showed that I have a resting heart rate and shows my heart rate throughout the day so I’m confused about this.However they did not work . I was holding my breath this morning when I synced my Fitbit to see if I got a SleepScore. I did not. Any other recommendations? Do I just wait for a new firmware update?  
As for the recommendations for getting sleep stages.… I had already been trying all of those.  I don’t think my sleep position would have changed suddenly. I have tried wearing the band higher, abs I never hit begin now when I go to Sleep. This is so disappointing to not have this work 

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‎02-15-2022 06:25 - edited ‎10-30-2023 04:11

In response to hillml1129

‎02-15-2022 06:25 - edited ‎10-30-2023 04:11

@hillml1129 I appreciate you had followed the tips and recommendations provided above. I understand how disappointing this is. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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