09-14-2022 06:02 - last edited on 09-14-2022 06:27 by MarreFitbit
09-14-2022 06:02 - last edited on 09-14-2022 06:27 by MarreFitbit
Everything else works fine but my fitbit hasn't tracked my sleep cycles for almost 2 weeks but I have no idea why
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
09-14-2022 06:27
09-14-2022 06:27
Hi there, @MESkins. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from.
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:
Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that active minutes are also calculated by your heart rate.
On the other hand, I recommend considering the following in order to get sleep stages:
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-14-2022 06:27
09-14-2022 06:27
Hi there, @MESkins. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from.
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:
Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that active minutes are also calculated by your heart rate.
On the other hand, I recommend considering the following in order to get sleep stages:
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-14-2022 06:50
09-14-2022 06:50
I'm having the same issue with the sleep not tracking. I have already done all of the steps you outlined for the heart rate and that is not working either. For a while it wasn't tracking my heart rate at all. Now it is stuck on 80, which I know is not right while I'm sitting at a desk.
09-14-2022 07:38 - edited 08-18-2023 05:44
09-14-2022 07:38 - edited 08-18-2023 05:44
Hello, @KWalker76. Welcome on board. I appreciate you had followed the tips and recommendations provided above.
At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...