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Versa 2 stopped tracking my sleep stages

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‎06-26-2021 16:14 - last edited on ‎06-27-2021 09:23 by Fitbit Moderator

‎06-26-2021 16:14 - last edited on ‎06-27-2021 09:23 by Fitbit Moderator

About a week ago, my Versa 2 stopped displaying any sleep data. This data is the reason I purchased the Fitbit!

please help!

 

 

Moderator Edit: Clarified subject

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‎06-27-2021 09:25 - edited ‎08-28-2023 05:28

‎06-27-2021 09:25 - edited ‎08-28-2023 05:28

Hi there, @Bnorman45. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand how important is to you to receive your sleep data. 

I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.


For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-27-2021 09:25 - edited ‎08-28-2023 05:28

‎06-27-2021 09:25 - edited ‎08-28-2023 05:28

Hi there, @Bnorman45. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand how important is to you to receive your sleep data. 

I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.


For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes