Versa 2 stopped tracking my sleep stages

[Beagle67]

Versa2 not tracking sleep details anymore.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Beagle67. Welcome to the Community Forums. 

I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Hope this helps.

[SunsetRunner]

I stopped using the Begin Sleep Now option and just let the watch do it’s thing. Started working again for me. Thank you!

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. I'm glad to hear you're now receiving your sleep stages. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[Hwells75]

None of these worked for me. I had been getting consistent sleep data and then all of a sudden it stopped tracking. No change in how I wore it. I rebooted the watch and everything. What else can I do? 

[CiMo0081]

I have the same issue. Hasn't worked since Sept 2022. 😕 Wondering if anyone gives you any additional advice. 

[Beagle67]

Hi jogger, I have tried everything that has been suggested with
no success, i think i will give up at this point to be honest with you.
Apologies for not being able to help.

[Hwells75]

Hi!

I made sure that Location Services was on for the Fitbit app, and it seemed to work.

Good luck!

[Beagle67]

I'll try that , Thank you

[sallyr7]

Mine has stopped too! It was fine until December and then it stopped tracking. Wearing and sleeping the same way as I was before.

[Skimobc]

My 1.5 year old versa 2’s green light started glitching the past 2.5 days and gave me periodic heart rate measurements and sleep data. 3 hours ago it completely stopped working after following marrefitbit’s suggestions turning the   Heart rate on/ off in settings. Tried the factory reset , didn’t work. Called customer service, they sent me 35% discount voucher for a new one. I’m gonna live without the heart rate / sleep data for another month, hopefully the Fitbit tech team can save this versa 2 with a software update! Before it goes to the landfill! 

[NicoleM]

Same here! Except first, it stopped tracking steps and sleep. I restarted, removed and reinstalled the app a couple of times, and it finally started tracking steps, but no sleep.