Versa 2 stopped tracking my steps and sleep

[catkrane]

My Versa 2 has stopped tracking my steps and sleep! Can this be resolved? I've tried everything I thought would work! Help!!!

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @catkrane 

Try restarting your Versa 2. You won’t lose your data doing a restart. Just hold down the button on the Versa 2 until you see the Fitbit Logo then release the button. It should vibrate telling you the restart is complete. If the problem persist try turning your Bluetooth off, turn your phone off for 1-2 mins then turn you phone back on and turn Bluetooth back on. Try manually syncing by swiping the Fitbit App today page downward. Hopefully that fixed the issue. If this continues to happen try changes your clock far preferably to your original clock face or one made by Fitbit and see if that helps. 
😃 please let me know if this helps….keep me posted 

[MarreFitbit · Accepted solution]

Hi there, @catkrane. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As @SunsetRunner has suggested, please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.