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Versa 2 stopped tracking sleep data after firmware update

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‎01-21-2020 07:54 - last edited on ‎01-29-2020 12:15 by Fitbit Moderator

‎01-21-2020 07:54 - last edited on ‎01-29-2020 12:15 by Fitbit Moderator

Hi

I have just done a factory reset on my versa 2 to try to correct the issue with sleep data starting to not show on my watch, but still showing on the ios app.

This Versa was only set up initally 2 weeks ago and the initial update went ok, sleep data was showing on both the watch and in the app until Sat 18th Jan

After the factory reset and update today when i swipe up on the screen and look at the setting option, there is not even an option to check a box to show sleep.

 All I have are boxes for total,steps, steps this hour and heartrate..

Please can anyone shed some light on this and help me to resolve this issue.

Many thanks.

 

 

Moderator edit: updated subject for clarity

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‎01-29-2020 12:16

‎01-29-2020 12:16

Hello @Ace2ace, welcome to the Community Forums. I'm sorry for the late response. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 😉

 

Let me know if there's anything else I may do for you in the meantime. I'll be around! 

Maria | Community Moderator, Fitbit


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‎01-31-2020 05:47

In response to MarreFitbit

‎01-31-2020 05:47

Thank you for your interest and reply
My replacement Versa2 pebble arrived today and I have just set it up, and let it update
Still have the same problem of not being able to see sleep data on the versa 2 (although it shows on the iOS app) as there is not even an option in the setting menu on the versa 2 to show this. Have the option to show steps, activity and heart rate but that is all.
Regards
Keith
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