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Versa 2 stopped tracking steps and heart rate and still doesn't work after a factory reset

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‎08-20-2022 16:11

‎08-20-2022 16:11

I've found several articles online and several post here saying the same thing. The answer from what looks to be Fitbit staff is to do a factory reset and set the device up again. Done that. Still doesn't work. This watch is a less than a year old. Please give me assistance that doesn't start with reset.

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‎08-20-2022 16:51

‎08-20-2022 16:51

"I've found several articles online" but no references.  I would be curious to see such an article, also a Fitbit staff saying to do a factory reset, not a restart .

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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