Versa 2 stopped tracking steps and stairs

[SunsetRunner]

My Versa 2 is not picking up steps or stairs but shows I burned calories. I have re synced and even deleted and re added. Anyone else have this issue?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner, welcome to our Fitbit Community. However, let me welcome you to our Fitbit Community.

Regarding the steps and floors tracking issues that your Fitbit Versa 2 is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat and are taking care of your case.

Don't hesitate to get back if any question arises.

[SunsetRunner]

I did speak to customer support and was supposed to hear from another group as my issue was to be escalated. As Of this morning at 7:23 am I have not heard from anyone else. It is still not working and the light on the back of the device is blinking red

[JuanJoFitbit]

Hi @SunsetRunner, due to the recent events, we truly apologize for the delayed response. However, I appreciate your patience and time.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.