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Versa 2 stopped turning on after charging

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‎01-20-2020 04:39 - last edited on ‎01-21-2020 04:40 by Fitbit Moderator

‎01-20-2020 04:39 - last edited on ‎01-21-2020 04:40 by Fitbit Moderator

I plugged in my versa 2 on Saturday night and forgot to put it back on Sunday morning. When I grabbed it Monday to head into work it would not respond. I don't know how to try and restart it or if the battery is shot. I've not had the devise for 6 months. Any advise?

 

 

Moderator edit: updated subject for clarity

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‎01-21-2020 04:39

‎01-21-2020 04:39

@AllieSlayton, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it won't turn on even though you charged it completely.

 

I would like to know if your watch vibrates when you put it on the charger.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains a link that explains how to restart your watch. Finally, charge your Versa 2 for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎01-21-2020 04:55

In response to JuanJoFitbit

‎01-21-2020 04:55

I took the bands off to clean and see if I could find a reset button. Then, it lit up with a dead / nearly dead battery sign. So I put it back on the charger for 15 minutes. After only 15 minutes it showed a full battery and has been working since. I don't know if maybe it did an update and it didn't sync fully or what the issue was. Hopefully it does not happen again. I felt nearly naked without it for two days.

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