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Versa 2 stopped working after 2 months and my experience with Support

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‎08-09-2021 22:33 - last edited on ‎08-11-2021 15:18 by

‎08-09-2021 22:33 - last edited on ‎08-11-2021 15:18 by

I purchased a Versa 2 directly from Fitbit because they gave me a discount - My Versa stopped charging.

 

All of a sudden this afternoon my Versa 2 stopped working.  My first thought was it had needed a charge; so, I returned to my hotel room (we are on Vaca), and I plugged my fitbit in.  Immediately, the fitbit started buzzing - for around 10 seconds. Then, nothing - dead!  When I took it out of the charger, it was really hot!

 

i contacted fitbit via chat, and Alberto got on the chat from fitbit, and after he read my description. He said that I needed to send it back to them, and they would fix it!! What?  I’ve got to wait god knows how long to fix a 2 month old fitbit??!!


Then, Alberto proceeded to ask me again what happened! What? I guess he doesn’t have the ability to scroll back to what I told him happened!! I explained again, and then, Alberto started getting rude! He told me that he was going too escalate the issue, and I would have to wait 24 hours to get the issue resolved! What a jerk.

 

i want to know what’s wrong with the unit, but obviously, Google doesn’t believe in customer service. 

i finally told him to give me a refund, and he can have it back - He ended the chat. 

Alberto, Google and fitbit suck!! 

 

 

Moderator edit: subject for clarity 

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‎08-11-2021 15:17 - edited ‎08-11-2021 15:17

‎08-11-2021 15:17 - edited ‎08-11-2021 15:17

Welcome to the Fitbit Community, @CSIII.

 

I appreciate your participation in the Forums and sharing the issues you've had with your watch and your experience with Customer Support. I am sorry that you went through this situation, I understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. Since you've been in touch with our Support team, I recommend you continue working with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution based on the Fitbit Warranty. I appreciate your understanding and look forward to getting you back on track.

 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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