Versa 2 stopped working after getting wet

[Jessfanshawe]

My fitbit has water damage and won't turn on. Why does it claim to be water resistant?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jessfanshawe. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Please note Versa 2 is water-ressistant to 50 meters. However, water resistance may diminish over time and can be negatively impacted by any of the following:

• Dropping the device.
• Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
• Exposing the device to high-velocity water (for example, during water sports).
  
  

If your watch got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

If your watch is still not responding after taking the above into consideration, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.