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Versa 2 stopped working after getting wet

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‎01-19-2022 03:14 - last edited on ‎01-20-2022 08:16 by Fitbit Moderator

‎01-19-2022 03:14 - last edited on ‎01-20-2022 08:16 by Fitbit Moderator

I have had my versa 2 for about two years now. Because I am old school, I usually take it off for Showering and other water activities. But I worn it while going down a few water slides, it was only submerged for a short time (in and out)… and now it won’t display the main screen. I charged it after about a day and it seemed fine and back to normal again. But then the screen/ light/ image dimmed and went out again. Only displaying the Fitbit logo. This model was supposed to be able to handle up to 50meters in water and track swimming…. Is there anything I can do to fix this issue?

 

Moderator Edit: Clarified subject

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‎01-19-2022 09:32

‎01-19-2022 09:32

HI @Sweeresh - Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

Author | ch, passion for improvement.

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