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Versa 2 stopped working after getting wet

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‎08-21-2022 12:34 - last edited on ‎08-27-2022 06:02 by Fitbit Moderator

‎08-21-2022 12:34 - last edited on ‎08-27-2022 06:02 by Fitbit Moderator

I wore it in the pool (forgot to take it off) and then took it off, noticed it was damp so left in rice. Now nothing, I’ve read others issues and seen I should charge, I’ve charged it and nothing. It’s less than 1 year old and shouldn’t have stopped completely after wearing in the pool for 20 minutes?! 

 

 

Moderator Edit: Clarified subject

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‎08-27-2022 06:03 - edited ‎06-24-2023 07:12

‎08-27-2022 06:03 - edited ‎06-24-2023 07:12

Hi there, @Mbop. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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