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Versa 2 stopped working after getting wet

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‎09-03-2023 00:07 - last edited on ‎09-03-2023 06:32 by Fitbit Moderator

‎09-03-2023 00:07 - last edited on ‎09-03-2023 06:32 by Fitbit Moderator

After swimming in the sea my versa2 stopped working. I put in a bag of rice for over 24hrs to dry out but still won't turn on. Any suggestions please?

Moderator Edit: Clarified subject

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‎09-03-2023 06:34

‎09-03-2023 06:34

Hi there, @J_. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If your Fitbit device got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

Water resistance may diminish over time and can be negatively impacted by any of the following:

 

  • Dropping the device.
  • Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
  • Exposing the device to high-velocity water (for example, during water sports).
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎09-03-2023 06:34

‎09-03-2023 06:34

Hi there, @J_. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If your Fitbit device got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

Water resistance may diminish over time and can be negatively impacted by any of the following:

 

  • Dropping the device.
  • Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
  • Exposing the device to high-velocity water (for example, during water sports).
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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