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Versa 2 stopped working after going in the sauna

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‎02-05-2022 03:30 - last edited on ‎02-05-2022 05:25 by Fitbit Moderator

‎02-05-2022 03:30 - last edited on ‎02-05-2022 05:25 by Fitbit Moderator

Hi, can anyone help me please. Wore my Fitbit to the spa yesterday and went int the sauna and steam room with it on (only for about 5 minutes) and now it is not working and won’t switch on. It was fully charged but don’t know what to do, TIA

 

 

Moderator Edit: Clarified subject

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‎02-05-2022 05:27 - edited ‎08-23-2024 11:13

In response to Guy_

‎02-05-2022 05:27 - edited ‎08-23-2024 11:13

Hi there, @Helenjay. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

If your watch got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

Water resistance may diminish over time and can be negatively impacted by any of the following:

  • Dropping the device.
  • Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
  • Exposing the device to high-velocity water (for example, during water sports).

If your watch is still not responding after taking the above into consideration, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎02-05-2022 03:25

‎02-05-2022 03:25

Hi, can anyone help me please. Wore my Fitbit to the spa yesterday and went int the sauna and steam room with it on (only for about 5 minutes) and now it is not working and won’t switch on. It was fully charged but don’t know what to do, TIA

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0 Votes

‎02-05-2022 04:37

‎02-05-2022 04:37

HI @Helenjay  -  The best thing to do is not charge it and to check for condensation in the back windows of the watch with a magnifying glass. It is relatively common for water to get in, if the watch comes into hot water or detergents over time, this increases the risk.

 

If you lie it on it's button side in a warm dry environment for about a week it may dry out. Then once there is no condensation you can try and charge it as long as it doesn't get hot, it may recover a bit but can never get wet again. You may suffer short battery life.

Author | ch, passion for improvement.

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‎02-05-2022 05:27 - edited ‎08-23-2024 11:13

In response to Guy_

‎02-05-2022 05:27 - edited ‎08-23-2024 11:13

Hi there, @Helenjay. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

If your watch got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

Water resistance may diminish over time and can be negatively impacted by any of the following:

  • Dropping the device.
  • Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
  • Exposing the device to high-velocity water (for example, during water sports).

If your watch is still not responding after taking the above into consideration, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-05-2022 05:50

In response to Guy_

‎02-05-2022 05:50

Thank you 😊

Sent from my iPhone
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