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Versa 2 stopped working after showering with it

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‎06-13-2022 04:53 - last edited on ‎06-13-2022 08:03 by Fitbit Moderator

‎06-13-2022 04:53 - last edited on ‎06-13-2022 08:03 by Fitbit Moderator

I took a shower with my versa right at 24 months this weekend and it died. Water was coming out from the inside of it so it was clearly not water resistant. I contacted customer service who sent me a discount for a new one; however, this is now the third Fitbit in a row that it started right at two years. Anyone able to get a Fitbit to survive longer than that?  I am beyond frustrated at dropping this kind of money for it to die at 24 months like clockwork. Maybe I need to bite the bullet and switch to Apple. 

 

Moderator Edit: Clarified subject

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‎06-13-2022 08:04 - edited ‎11-16-2023 02:30

‎06-13-2022 08:04 - edited ‎11-16-2023 02:30

Hi there, @AS1985. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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