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Versa 2 stopped working after swimming in pool

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‎07-02-2021 10:01 - last edited on ‎07-02-2021 17:18 by

‎07-02-2021 10:01 - last edited on ‎07-02-2021 17:18 by

I’ve had my Versa 2 for over a year now.  I went in the pool with it for the first time yesterday and now it’s not working.  Tried holding the side button for 12 seconds, charging it and just a black screen. Nothing works!!  Help, any suggestions?

 

 

Moderator edit: subject for clarity 

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‎07-02-2021 17:17

‎07-02-2021 17:17

Welcome to the Fitbit Community, @Henrietta87.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming the complete troubleshooting tips in Why isn't my Fitbit device's battery charging? If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-05-2021 05:48

‎07-05-2021 05:48

This just happened to me as well! Went swimming with it the first time, now I only get the fitbit logo!!

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‎07-05-2021 14:34

In response to Nicole1926

‎07-05-2021 14:34

Welcome to the Fitbit Community, @Nicole1926.

 

I am sorry that you are going through the same situation. I understand how you are feeling and recommend following our tips including a restart in this help article: Why isn't my Fitbit device's battery charging? If the issue persists, please contact our Support team for further assistance. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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