Versa 2 stopped working after swimming with it

[Kathy7]

Been on swim mode as normal when I go swimming and all fine after and downloaded to all the details as normal but a few hours later my watch is blank and won’t turn on. According to the app it’s fully charged and I have pressed the left hand button for at least 15 seconds. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kathy7. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.