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Versa 2 stopped working after swimming with it

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‎07-09-2021 11:24 - last edited on ‎07-10-2021 12:22 by Fitbit Moderator

‎07-09-2021 11:24 - last edited on ‎07-10-2021 12:22 by Fitbit Moderator

I purchased my first Versa 2 on 9/11/20. In late February the screen went black and stopped working. Since it was under warranty, a replacement was sent in early March. Today the replacement stopped working just as I put it into exercise/swim mode. Is anyone else having trouble with these devices going bad after 4-6 months? I’m drying it thoroughly after swimming and charging it only when needed.  

 

 

Moderator edit: updated subject for clarity. 

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‎07-10-2021 12:26

‎07-10-2021 12:26

Welcome to the Fitbit Community, @DeniseEverhart. I'm sorry to  hear your Versa 2 stopped working after you set it into swim mode. 

 

I noticed that you already have a case with our support team and that they are assisting you. 

 

Keep on visiting the forums.  

Andrea | Community Moderator, Fitbitp>

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