help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped working after swimming with it

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2023 07:46 - last edited on ‎04-26-2023 07:57 by Fitbit Moderator

‎04-26-2023 07:46 - last edited on ‎04-26-2023 07:57 by Fitbit Moderator

Why is it a water proof watch if you go swimming and stops working. Now is not covered under warranty?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-26-2023 08:01 - edited ‎05-26-2023 04:24

‎04-26-2023 08:01 - edited ‎05-26-2023 04:24

Hi there, @ypattison11. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-01-2023 11:29

In response to MarreFitbit

‎05-01-2023 11:29

I'm not sure how this helps the issue I'm having because the watch is a fitbit versa 3. I am being told my watch is not under warranty but it's water damage to a water prof watch. I was offered 35% discount but the only way I can replace my watch is to buy a new version because mine isn't available. Starting cost at $299 + tax and shipping. 

Best Answer
0 Votes

‎05-16-2023 07:19

In response to ypattison11

‎05-16-2023 07:19

That's unacceptable. How long did it take for customer service to resolve your case? I contacted them about my versa 3 failing after swimming over a week ago and I haven't even been offered any kind of fix for my situation.

Best Answer
0 Votes