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Versa 2 stopped working after swimming

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‎07-02-2020 12:25 - last edited on ‎07-03-2020 07:59 by Fitbit Moderator

‎07-02-2020 12:25 - last edited on ‎07-03-2020 07:59 by Fitbit Moderator

I went to the beach and swam for an hour in the ocean. My Versa was barely suerged and now it does not turn on at all. I have cleaned it and charged it to no avail. I have only had it for 1 year and it was not cheap. Any recourse or ask I out a watch? I really miss it.

 

Moderator Edit: Clarified subject

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‎07-03-2020 08:02 - edited ‎10-12-2023 02:55

‎07-03-2020 08:02 - edited ‎10-12-2023 02:55

Hi there @Aprylc73, welcome to the Community Forums. Thanks for the detailed information you provided in your post and for taking the time to troubleshoot your Versa 2 to fix the blank screen. I totally understand how you feel about this situation, I'll be glad to help you.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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