Versa 2 stopped working after swimming

[GarrettS1215]

I bought my Versa 2 back in March and have used it almost everyday with little to no issues. I have swam with it in a lake and pools no problem. I took it down to the ocean in Alabama this past weekend and went swimming with it and a rock must have washed up and hit the screen. Ever since then it stopped tracking the heart rate and my steps. It doesn't show anything for it. I've checked to make sure its enabled and it was. I let it die and even did a factory reset. Still nothing. I've been a loyal fitbit customer for 4 years now and this is the only problem I've ever had. I'm trying to see if I can get a replacement for this Versa because I think it may be a hardware issue at this point. 

Moderator Edit: Clarified subject and formatting

[MarreFitbit]

Hi there @GarrettS1215, welcome to the Community Forums. I'm sorry to hear that your Versa 2 has stopped working this past weekend after swimming. I understand where your concern is coming from and how you must be feeling.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Thanks for being in the Fitbit Family for 4 years now. 😉 We hope your issue is solved soon.

[GarrettS1215]

Thank you for the reply. I will be patiently waiting.