Versa 2 stopped working after swimming

[Artemi]

My Fitbit Versa 2 worked very well, I use it all day and night, my main exercise is swimming, yesterday while I was swimming it turned off, returning home I put it to charge but it never turned on again, when I checked it well, I noticed that in the part of the sensor could see a little water, what can I do in this case?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Artemi.

Thanks for the details shared in your post. I understand your concern and recommend getting in touch with our Support team so they can evaluate the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Elocinhcinalsam]

The same exact thing happened to me. I contacted support and they said they would get back to me within 72 hours but it’s been 5 days now… did you ever get yours resolved?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Elocinhcinalsam.

I am sorry that you experienced the same issue. Thank you for contacting our Support team regarding this. I appreciate your patience and understanding as Support options are limited and wait times are longer than usual. You can always contact our team back via chat or phone to check on the status of your case. Click here to get connected.

See you around.