Versa 2 stopped working after swimming

[mallorbc]

I have purchased two Fitbit products.  The Fitbit Versa and the Fitbit Versa 2.  In both cases, the products were ultimately destroyed by water getting into the device.  The first device, Fitbit Versa broke shorty after visiting a beach.  I can assure you that I did not swim anywhere close to 50 meters under the water!  The second device, the Fitbit Versa 2, broke after a shower.

In the most recent case, due to the fact I bought the device in May 2020, I was told that I would not be eligible for a replacement.  So I need to shell out another $200+ for another device is falsely advertised? 

I will be looking for alternatives to the Fitbits product line, even though I liked my devices.  If I get another device I will just accept that one can not trust Fitbit and treat it how it should be advertised, not water resistant!

So word of warning!  Don't use their "Water-resistant up to 50 meters" products in anything more than a light rain!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @mallorbc.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

I would like to mention that many users wear their Versa 2 devices during swimming sessions without any problem.

Have a nice day.

[mallorbc]

Water damage breaking two "water-resistant up to 50 meters" devices is not a coincidence.  I too wore the devices in the water and it works until it doesn't.

[Rossldaniels]

First time swimming in the pool at my new house with my Versa 2 that was 7 months out of warranty.  Not a single problem to that day.  Dried the Fitbit off afterwards according to the instructions.  That night (and for the next 3 days) it would not take a charge.  The battery will not take a charge and will only give me the red battery with the exclamation point when charging.

I contacted customer service and they were not able to offer any technical assistance that would address the issue.  I was told that my item was out of warranty and as a good faith gesture they would offer me a discount on a new Fitbit.  As so many have stated in this community before, apparently "water resistant" to 50 meters does not mean the same as "waterproof."  I am angry at Fitbit and feel misled.  The Versa 2 even has a swimming function.  Too bad it seems to kill the device to try to actually use that function in water.

One of the first rules of successful business is that it is far cheaper to keep a customer than to try to get a new one.  The "right" action from a customer service point of view would have been to offer me a replacement and an apology for their device not working according to their specifications.  Instead, Fitbit has taken the "expedient" approach and tried to get me to spend more of my money on a new device.  Fitbit has lost me, and will soon lose my wife as customers.  They will also lose my recommendations to friends and family, gaining poor word of mouth instead.

I'm very disappointed in Fitbit as a company.  I'll find something else instead that meets my needs.