Versa 2 stopped working after swimming

[Skills1981]

My versa 2 stopped working yday while I was swimming. It won’t charge and has no power and black screen. I live in Uae and need to know how to contact support ?? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Skills1981. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please try restarting your Versa 2. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work either and your watch hasn't vibrated for the restart process, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

If none of these steps work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Jkeown]

Same thing happened to me today. I have swam in a pool with it, several times actually, and showered and it's been fine. Today I swam in a freshwater lake, and it is dead. It was initially fine, then went into reset mode. Then came back on with 60% battery only to die completely a short time later. I put it on the charger and so far nothing. It doesn't appear to be charging even several hours later. I'm so bummed. It's 2 1/2 years old 

[MarreFitbit]

@Jkeown Welcome on board! Thanks for trying to troubleshoot the issue with your Fitbit device before posting here. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.