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Versa 2 stopped working after swimming

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‎08-14-2022 22:13 - last edited on ‎08-15-2022 16:07 by Fitbit Moderator

‎08-14-2022 22:13 - last edited on ‎08-15-2022 16:07 by Fitbit Moderator

I really loved my versa 2 and I worked out with it and all. I was hesitant about swimming with it but I read that it was water resistant and first time I went swimming I got a notification from the device telling me "good job". The next time I went swimming my watch stopped working. I am super disappointed since I've had it less than a year. I have tried everything and the watch won't start. I don't know what to do.

 

Moderator Edit: Clarified subject

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‎08-15-2022 16:08 - edited ‎03-19-2024 09:06

‎08-15-2022 16:08 - edited ‎03-19-2024 09:06

Hi there, @Safsaf. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎08-15-2022 20:29

In response to MarreFitbit

‎08-15-2022 20:29

Thank you so much. I got help from the support team. 

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‎08-16-2022 00:08

‎08-16-2022 00:08

This happened to me as well. They replaced the watch with a refurbished one, which less than 3 days later has now also stopped working altogether. 

I raised a ticket with support who have said they will be doing nothing - so now I have a broken watch. Really, really bad. 

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