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Versa 2 stopped working after swimming

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‎09-18-2022 07:16 - last edited on ‎09-19-2022 10:05 by Fitbit Moderator

‎09-18-2022 07:16 - last edited on ‎09-19-2022 10:05 by Fitbit Moderator

Versa2 got wet briefly swimming in the sea.  I do not wear it normally in water but I understand it is water proof.  I came out of the sea and the device was working however a few minutes later it went dead.  I connected to a charger and it appear to be working normally briefly but then it went dead again. It also it got very hot when connected to the charger so I disconnected it.

I presume some water has got in.  Any thoughts.

 

 

Moderator Edit: Clarified subject

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‎09-19-2022 10:07 - edited ‎08-18-2023 05:23

‎09-19-2022 10:07 - edited ‎08-18-2023 05:23

Hi there, @Philmancunian. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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