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Versa 2 stopped working after swimming

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‎12-13-2022 08:11 - last edited on ‎12-13-2022 11:44 by Fitbit Moderator

‎12-13-2022 08:11 - last edited on ‎12-13-2022 11:44 by Fitbit Moderator

I have my Versa 2 for less than a year. It was purchased as a Christmas gift in 2021. I took it swimming for the first time last week and it worked for about 10 minutes during my swim. By the time I got out it had a black screen. It was at 70% battery charge when I got in the pool. So I knew it wasn't a charging issue. I messaged support who told me to clean the contacts and try charging it. I knew it wouldn't fix the problem but I tried it anyway. 10 minutes in to charging it the unit was so hot I couldn't even touch it. Needless to say it's dead and has been ever since going in the water. For a unit that is supposed to be water resistant a short 20 minute swim in the pool shouldn't kill it. I've seen a lot of posts with the same issue. Has anyone found an alternative unit? This is actually my second Fitbit to die. I had the original Versa and the heart monitor stopped working after a year.

 

Moderator Edit: Clarified subject

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‎12-13-2022 12:09

‎12-13-2022 12:09

Hi there, @Dwetherholdjr. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

See you around. 

Maria | Community Moderator, Fitbit


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