Versa 2 stopped working after swimming

[Jenny.X]

Got my versa 2 in 2021 and have had no problems with it, ive been swimming with it, showering etc but a few months ago i went for a swim and saw it had turned off, i thought it was dead but when i charged it, the watch kept showing fitbit logo then turning off. i had it on charge but no results. i charged it fully last night and it turned on but the screen was not responsive although the button worked.. reset it, nothing and tried factory reset but wouldnt work,  not sure what to do

Moderator Edit: Clarified subject

[Guy_]

HI @Jenny.X - it is showing signs of water getting in, damage may be too severe to recover.

If it's still under warranty, replace it where you bought it. You can still chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support for more assistance.

[MarreFitbit · Accepted solution]

Hi there, @Jenny.X. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note Versa 2 is water-ressistant to 50 meters. However, water resistance may diminish over time and can be negatively impacted by any of the following:

• Dropping the device.
• Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
• Exposing the device to high-velocity water (for example, during water sports).

If your watch got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

If after trying the above you keep seeing the Fitbit log, please try the following:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If your watch is still not responding after taking the above into consideration, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.