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Versa 2 stopped working after taking a shower with it

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‎12-25-2020 05:09 - last edited on ‎12-25-2020 06:14 by Fitbit Moderator

‎12-25-2020 05:09 - last edited on ‎12-25-2020 06:14 by Fitbit Moderator

Have had my Versa 2 for 6 months and have owned few other fitbits before! Few days ago Mine has water damage when barely worn in the shower. today my new charging cabel arived and the device is stil not working / turning on . I have tried few solutions like restarting / resetting by watching some troubleshooting videos in youtube but nothing for me .  Is there any other hack or fixing it I’m feeling completely lost/naked without my Fitbit

 

Moderator Edit: Clarified subject

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‎12-25-2020 07:51 - edited ‎09-25-2024 03:15

‎12-25-2020 07:51 - edited ‎09-25-2024 03:15

Hi there @Kimram, welcome to the Community Forums. I appreciate you have already tried to troubleshoot this situation before reaching us. I totally understand how you must be feeling about this.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-25-2020 07:51 - edited ‎09-25-2024 03:15

‎12-25-2020 07:51 - edited ‎09-25-2024 03:15

Hi there @Kimram, welcome to the Community Forums. I appreciate you have already tried to troubleshoot this situation before reaching us. I totally understand how you must be feeling about this.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-25-2020 09:21

In response to MarreFitbit

‎12-25-2020 09:21

Thank you . Hope they will fix it asap

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