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Versa 2 stopped working after taking a shower

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‎03-29-2021 10:06 - last edited on ‎03-30-2021 12:16 by Fitbit Moderator

‎03-29-2021 10:06 - last edited on ‎03-30-2021 12:16 by Fitbit Moderator

Hoping to get some help. My Versa 2 was exposed to water for less than 2 seconds. I stepped in the shower, immediately realized that I was still wearing my watch, and took it off. The watch has not turned on since then. I purchased from a 3rd party site (Amazon) and my return window has expired. Am I just out of options to get a replacement? 

 

Moderator Edit: Clarified subject

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‎03-29-2021 11:25 - edited ‎03-29-2021 11:26

‎03-29-2021 11:25 - edited ‎03-29-2021 11:26

@mthom49 That sounds a bit odd. The Versa 2 is sold as water resistant and suitable for swimming. There should be no problem being exposed to water for 2 seconds. Anyhow, Amazon is an authorized retailer. Contact support about warranty options. 

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‎03-30-2021 12:30 - edited ‎10-02-2023 05:41

In response to MarkMM

‎03-30-2021 12:30 - edited ‎10-02-2023 05:41

Hi there, @mthom49. Welcome to the Community Forums. I'm sorry to hear what happened to your Versa 2. 

It seems like you followed @MarkMM's advice and contacted our Support Team for further help. I'm happy to know they could help. 🙂 If you have any further questions regarding the outcome of your case, please feel free to update your support case.

Maria | Community Moderator, Fitbit


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