Versa 2 stopped working after the update

[hugobuddy]

Lots of people are saying it won’t update. Don’t try! It is bricking the Versa 2 and they aren’t coming out with a fix and instead are telling people to get a new one. Just happened to me a few days ago. A responsible thing to do would be for them to fix it or replace it. At the very least, they could pull the update. 

Moderator Edit: Clarified subject

[SunsetRunner]

Mine did the same thing last night. I have also noticed that it is taking a long time to sync it. I am not sure about the troubleshooting. I have been trying everything that I can think of, to no avail. I am sorry that I am not any help. I was just surprised that I wasn't the only one with this issue. 

[Muro26]

I had also problems with mine fitbit versa 2, i could’t use the touch screen well, then one day she just stopped and shut down.. and i can’t use it again.. so my mom gave me hers exactly the same but newer, same thing.. can’t use the touch screen well + the fitbit versa2 doesn’t charge until 100% last time was 69% and she was more than 4 hours on the charger and this time, all the night and she is just 43% and doesn’t charge more.. i have two different chargers but same with both… and fitbit doesn’t give a serious answer… it’s not my first fitbit with problems.. a few years ago my bf had also problems with the ioniq.. and fitbit does nothing!!!!

[BethR2679]

Buy yourself a Samsung or Apple watch. That's what I'm going to do. We're all being ignored and simply told to buy a new watch. They have launched newer watches since the Versa 2 so they don't care. It's unbelievably shocking customer service but what else can be expected in this day and age?? 

[novajudy]

I'd hoped the number of responses might at least get a response from Fitbit.  Nope.  Mine still has enough functions that I'm not ready to change yet but it won't be a Fitbit, that's for sure.

[Roxie1979]

Same, I will not give them my money again. 

[michfanlg]

My fitbit Versa2 is from 2020. I just installed the update and now my button won’t control it anymore. This is terrible because I have had great luck with it until now. 

[YorikD]

My watch has started to behave funny after the update, the screen doesn't respond but the watch worke fine, notifications, call alerts all stopped 

[Moetta]

My Fitbit stopped syncing when google did an automatic update.  I've tried everything except a Factory reset.

[YorikD]

Don't bother it may never turn back on if u factory reset, no one seems to be bothered about this issue, just go onto goole and search for 'versa 2 not working after update' and you will realise we are not alone