Versa 2 stopped working after the update

[Susiedee55]

My sensa 2, since the update, doesn’t work. How can I set it back to factory settings. 
Susiedee

Moderator Edit: Clarified subject and updated label

[jeffw1206]

in settings. In “about sense” there is factory reset 

[LizzyFitbit]

Hi there, @Susiedee55. @jeffw1206 Thanks for stopping by to help our member.

@Susiedee55 I've moved your post to the Other Versa Smartwatches to keep the forums organized. Thanks for bringing this to our attention and just to confirm, may I know what it's not working with your watch? Also, what troubleshooting steps have you tried so far?

If by any chance the issue is with the battery not charging, I'd recommend the tips described in this help article to get it working again. Then, monitor its behavior in the next days and let me know how it goes.

[Susiedee55]

I found the only thing to do was to restore factory settings as I even had the wrong time on my watch. I was unable to pay with my phone and it would not sync.

Sent from my iPhone

[LizzyFitbit]

Hi there, @Susiedee55.

I'm glad your watch started working after the factory reset and appreciate the time taken while working on this matter. Your post is very helpful and I'm sure it'll help other members around the forums. See you around.