Versa 2 stopped working after the update

[Jamielk]

It appears my versa 2 has been bricked after its update. It has not tracked sleep or heart rate since Dec 8. The only time the heart rate sensor comes on is right after a restart. It doesn’t very long. I have tried every thing I have read in these forums about 10 times each. Including a factory reset twice. I reached out to customer service who had me do it all again and then ended the chat me because a minute had passed while I was setting up after the reset. I have read multiple articles on this update bricking versas. I’m really disappointed. If I broke it, that would be a different story. The fact that an update did is not ok. If I wanted a plain old watch I wouldn’t have spent $200. Would be nice to have an update to fix the issue. I definitely will not buy another Fitbit if there is no fix. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Jamielk - if you can operate the watch and sync it the watch isn't bricked. However if the heart sensor isn't working since the update, chat with them again.

In some countries the warranty is 2 years so check if it is still under warranty and if so it may need replacing depending on what support says.

[MarreFitbit]

Hi there, @Jamielk. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

As @Guy_ has also suggested, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

[Jamielk]

Thank you for responding. It won’t sync either. It says it has synced but the info is not in the app. Zero health metrics, not giving me step reminders or counting accurate steps. Have uninstalled and installed app. Turned Bluetooth on and off. Set up watch as new. The heart rate only lasts for a little while. Just tells the time, for now 😞.

Sent from my iPhone

[willjoe]

Try a different USB port or a UL-certified wall charger. Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device? Restart your Fitbit once again.

Regards,

Will