Versa 2 stopped working after trying a factory reset

[Bangie36]

My versa 2 stopped responding to touch on the screen. I contact Fitbit customer service and they tell me to do a manufacture reset. So I do and now it won't work at all. It keeps saying "reset failed." I even cleared the catch or whatever it's called in I'm the app setting. I also, undated the Fitbit app and everything. Nothing is working. Fit bit company won't help me. They said I'm out of warranty. This is the 2nd Fitbit watch that broke on me. Anyone know how to fix this? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Bangie36. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about your recent experience with your Versa 2 and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 2 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. 

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

[Bangie36]

Hello there, thank you for replying.

How do I keep in contact with the support team when they already told me there is nothing they can do for me? Instead of helping me they just told me I'm SOL. I understand I'm out of warranty but a bunch of people have had the same problem as me and it's not fair. I'm pretty sure it's the watch not working and not because of me. If a bunch of people are having the same problem as me you know I'm not making this up. I should be able to get a override on the warranty to get a new or help with my watch. I feel like Fitbit needs to change the timeline of warranties and also be able to make exceptions for a customer at times like this. 

On top of it I did what Maria the support team told me to do and now it doesn't work at all. At least before I was able to get calls and texts. The watch just wasn't responding to touch on the screen.