Versa 2 stopped working after update

[Mrbm]

I’ve been seeing that we are all having the same problem after the update. Watch is not working properly. It’s on , but screen you can not tap or swip . It’s syncs to the iPhone app,but other then that nothing else works . I have tried every suggestion given on this forum . Still nothing . Fitbit please fix this!

Moderator edit: updated subject for clarity. 

[faboo]

The problem is that if Fitbit has pushed a faulty update, they should be able to provide us with a solution other than buying a product from them.

Moderator edit: format. 

[SunsetRunner]

I did an online chat with support. I had already attempted all the troubleshooting she recommended:

Attempt a restart (hold left button for at least 10 seconds). My screen does nothing. No light, no icon, no change.

I also informed her I already attempted pressing all 3 buttons at once and holding for an extended period of time. No change in screen, but the device eventually vibrates briefly. 

The unit charges

The green light in the back is flashing 

I changed my screen face using my phone to a Fitbit design, synced. No change.

Attempted a reset after the screen face. No change.

I've owned my Versa longer than a year.

Solution: I'm going to receive an email within 24 hours after my account is reviewed with my options.

[emax1]

I did the online support and called in. Word for word the guy over the phone said the exact same thing the online support provided. Went through all the steps to receive the same email many others have about being just out of warranty to be offered 35% off within 30 days. As a student I'm not prepared to buy a new device in the next 30 days for an issue of no fault of my own. Replied to that email expressing how ridiculous this is so waiting to see if someone will even see it. 

[wardog2040]

Same story . I went through all the same steps and screen would not come on . Fitbit only solution was 35 percent discount . No thanks 


Sent from AT&T Yahoo Mail for iPhone

[AndreaFitbit · Accepted solution]

Hello everybody!

Thanks for reaching out regarding this situation with the Versa 2 update. In this case, please be so kind to contact and report this directly with Fitbit Customer Support. They will help you out! We will be closing this thread, there will be no option for future replies. Please direct to customer support.

Have a nice day!