Versa 2 stopped working and says to download the Fitbit app after reset

[Jarubell]

My Versa 2 is not working, whatever sensor detects being worn must not be working. I always have to enter the pin number, but it has not been removed from my wrist. Also the HE monitor is not working. So I found in the settings in the phone, and pressed it. Now it says to download the Fit bit app, which I already have. I'm lost, need the next step.

Moderator edit: subject for clarity 

[Rich_Laue]

Hi @Jarubell you found what in the what phone settings? 

You say that you reset the watch. Was this a restart or a factory reset? 

Is the tracker still connected to your Fitbit account? 

[Jarubell]

In settings on the Versa 2, factory reset.

I see the battery level beside my Versa 2 in the app, but it last sync before I selected the reset. And will not sync now. The watch now only displays the logo and toggles through languages saying to download the app.

[Rich_Laue · Accepted solution]

Your factory reset removed the tracker from your Fitbit account. 

• Let's go to the phones blietooth
• Remove the Versa 2
• Open your Fitbit app
• Tap in the top left to go to account. 
• Now tap Add Device
• Choose the Versa 2
• Say yes to replace. 
• Follow the prompts to setup your tracker. 

[Jarubell]

Thank you 

[VJCochell]

when I get to update settings nothing is happening. Also when it says to put it on charger, I did that and it just stays at that screen.

[LiliyaFitbit]

It’s good to see you in the community, @VJCochell.

Thank you for the details mentioned and the troubleshooting performed. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. 

See you around.

[Jarubell]

Well, I pretty much gave up on my Fitbit since the band broke and it was not working anyways to it's full potential. I do miss it, getting something new is not in the cards. To bad things are not meant to last these days.

[LiliyaFitbit]

It’s good to see you in the community, @Jarubell.

Thanks for the details shared in your post. I understand how you are feeling and appreciate your feedback. I recommend getting in touch with our Support team so they can evaluate the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

See you around. 

[Jarubell]

Thank you, sadly I did not see your reply till today.