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Versa 2 stopped working and won't charge or sync

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‎03-05-2020 05:57 - last edited on ‎03-06-2020 16:39 by

‎03-05-2020 05:57 - last edited on ‎03-06-2020 16:39 by

This morning is had more than 70% percent charge on my Versa 2 and then it died! Won’t charge, phone doesn’t recognize it

 

 

Moderator edit: subject for clarity

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‎03-06-2020 16:38

‎03-06-2020 16:38

Welcome to the Fitbit Community, @msh61.

 

I appreciate your participation in the Forums and sharing the details of the issue with your Versa 2 which stopped working and won't charge or sync. I understand how you are feeling and recommend following the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging? 

 

If you're able to charge your device, but continue experiencing difficulties with syncing, please follow the steps from this help article: Why won't my Fitbit device sync?

 

Please keep me posted, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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