help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped working and won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-07-2020 02:13 - last edited on ‎06-21-2020 19:35 by

‎06-07-2020 02:13 - last edited on ‎06-21-2020 19:35 by

My versa (6 months old) suddenly stopped working. I thought it must need charging but when I did it just got really hot and didn’t charge and now it won’t turn on. Anybody else have this issue?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎06-21-2020 19:34 - last edited on ‎09-14-2024 11:16 by Fitbit Moderator

‎06-21-2020 19:34 - last edited on ‎09-14-2024 11:16 by Fitbit Moderator

Welcome to the Fitbit Community, @Clairejustine.

I am sorry to hear your Versa 2 stopped working and won't charge or turn on. Thanks for the details shared, I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎07-05-2020 05:20

‎07-05-2020 05:20

Mine has just don't EXACT thing yesterday! I even went out and bought a new charger, but unfortunately that didn't do anything. May I ask what you did to fix it? (if fixed).

Best Answer
0 Votes

‎07-05-2020 05:30

In response to NutmegsSister

‎07-05-2020 05:30

Hi

Fortunately it was still in warranty so fitbit replaced it. Give customer
service a call

Good luck
Best Answer

‎07-05-2020 06:05

In response to Clairejustine

‎07-05-2020 06:05

Thankyou, I will do that. Mine isn't very old either.

Cheers
Gayle

Best Answer
0 Votes