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Versa 2 stopped working and won't turn on

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‎12-05-2020 07:10 - last edited on ‎12-06-2020 14:53 by

‎12-05-2020 07:10 - last edited on ‎12-06-2020 14:53 by

I've had my fitbit versa 2 for quite a while.  Last night it just shut off and won't turn back on.  I put it on the charger overnight but still won't turn on.  The app says my battery is at 49% but it is been on the charger for hours.  

 

 

Moderator edit: subject for clarity 

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‎12-06-2020 14:52

‎12-06-2020 14:52

Welcome to the Fitbit Community, @Katiekmerritt.

 

I appreciate your participation in the Forums and sharing that your Versa 2 won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

 

  1. Please follow the complete troubleshooting instructions including a restart at Why isn't my Fitbit device's battery charging?
  2. Try changing a clock face: How do I change the clock face on my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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