help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped working and won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-24-2020 15:54 - last edited on ‎12-25-2020 15:31 by

‎12-24-2020 15:54 - last edited on ‎12-25-2020 15:31 by

Fitbit just turned off, was having problems syncing,  now is DEAD. 2nd one this has happened to. Any suggestions?

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-24-2020 18:33

‎12-24-2020 18:33

Mine was working fine until about 2 hours ago. Now I just have a black screen. It won't record anything nor will it charge. I think I'm done with Fitbit.  This is my second one too.

Best Answer
0 Votes

‎12-25-2020 16:19

In response to BernieB.

‎12-25-2020 16:19

Welcome to the Fitbit Community, @Gramcracker61 @BernieB..

 

I understand how you are feeling about this situation. Thanks for the details shared. I recommend trying the following:

 

  1. Restart the device: How do I restart my Fitbit device?
  2. Change a clock face: How do I change the clock face on my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes