Versa 2 stopped working and won't turn on

[jjones228]

I woke up this morning and my Versa was completely dead. It was charged recently and the app says medium battery and last synched 7 hours ago. There are no lights and a black screen. It is only just over 2 years old.

Moderator edit: subject for clarity 

[Charlieeebw]

Mine has just done the same, had it a year, put it on charge this morning before heading out and when I've unplugged it from the car the screen is just black, the activities still show but no watch face 😕

[Mobringoli]

Mine also. Battery is medium. Put it on charger and nothing is happening. Apparently this is something internally with fitbit

[PatrickRegan]

Looks like a number of us are having this issue.

For me: At 5:30 am my Versa pulsed me a few times and when I looked at it, the face was blank — the screen was slightly lit (gray) but there was no clock face and it didn’t react to any buttons getting pushed.

I checked the Fitbit app, and it synced at that time and still had 39% battery.

I put it in the charger but nothing happened.

I tried the restart / reset steps multiple times but nothing happened.

It has worked nearly flawlessly for 2 years until this morning.

[Charlieeebw]

Anyone else's working again? Mine randomly started working again about 10am. 

[PatrickRegan]

Mine will still not work. 

no reply from Fitbit Support on this topic. Looking through other forum posts, there appear to be similar issues getting reported 

[Mobringoli]

Still not working as of 12:30 est. Tried getting help. Did what they said to do to no avail.😠

[Mobringoli]

Just got mine back. Got help from a support chat. Don't know what she did but it worked. 

[Kfoitek]

Mine is doing same thing and us not even a year old

[jjones228]

I put it onto charge even though it didn't need it and it seems to have done the trick. It still doesn't register my heart rate though. 

[Kfoitek]

Ok I will try that. Thank you



Sent via the Samsung Galaxy S20+ 5G, an AT&T 5G smartphone

[SunsetRunner]

Me too, frustrating.