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Versa 2 stopped working and won't turn on

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‎08-07-2021 17:52 - last edited on ‎08-08-2021 11:19 by

‎08-07-2021 17:52 - last edited on ‎08-08-2021 11:19 by

My versa 2 quit today. The app shows the battery is charged but during a workout it just went off. I did connect to the charger but it is still unresponsive.  What should I do?

 

 

Moderator edit: subject for clarity 

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‎08-08-2021 11:18 - edited ‎08-08-2021 11:20

‎08-08-2021 11:18 - edited ‎08-08-2021 11:20

Welcome to the Fitbit Community, @PDLA.

 

Thanks for the details shared in your post. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they are doing their best to help you.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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