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Versa 2 stopped working with my Galaxy Note 20

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‎01-23-2021 08:30 - last edited on ‎01-25-2021 04:51 by Fitbit Moderator

‎01-23-2021 08:30 - last edited on ‎01-25-2021 04:51 by Fitbit Moderator

My Versa 2 no longer works with my Galaxy  Note 20. It has worked for the last 6 months and now Fitbit says my phone  is untested and that is why. How can it work for 6 months and now stop? It happened the day they made the official  announcement  about joining Google.Any ideas?

 

 

Moderator Edit: Clarified subject

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‎01-25-2021 04:55 - edited ‎02-26-2024 03:40

‎01-25-2021 04:55 - edited ‎02-26-2024 03:40

Hi there @Ruthie405, welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note the Galaxy Note 20 has never been officially compatible with the Fitbit app and when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you need further assistance, please feel free to update your support ticket so our Customer Support can continue to help you.

Maria | Community Moderator, Fitbit


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‎01-25-2021 05:05

In response to MarreFitbit

‎01-25-2021 05:05

Thanks for your reply. I am waiting to hear from the higher tech support. I do know now I will not waste my money on anymore Fitbits. I don't feel that the company is interested in helping me or keeping me as a customer even though I have been one since they opened.
Ruth
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