Versa 2 stopped working

[SunsetRunner]

I’m a Registered Nurse and I bought the Fitbit versa 2 in July 2020 in hopes it would help me during my shifts. As of October 2020 the Fitbit failed to work. I’m currently left with an error message that reads: Reset Failed! Your data was not cleared. Please try again. Best Buy was no help in this matter, as their return policy is only 14 days. Fitbit customer service has also been a joke to deal with. I sent for bit an email for factory/ data deletion only to receive a response 2 months later. The communication with the Fitbit rep has been back and forth emails where the representative tries to troubleshoot with one direction every email response once a day.  At this rate my Fitbit should be hopefully fixed by the year 2021. I’m extremely disappointed in Fitbit as a company and will make sure to tell everyone I know not to purchase any products from them. Such a waste of $175.00 of my hardworking money with poor customer service representation. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @SunsetRunner, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

As you stated, I've seen you're still working with our Support Team, so my best recommendation will be to keep the conversation with them as they'll know what the next step to try for your issue. I understand that the outcome of your case with our team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

[DillC]

Hi, I bought my first Fitbit versa 2 in Nov 2019, it got broken in June 2020 due to swimming! They replaced my versa 2 last July as it stopped working prematurely and that replacement has now stopped working again. The problem is the screen doesn't work anymore. I did a quick restart with the buttons on the sides but I cannot put it off using settings section as I can't use the screen. This is absolutely unacceptable! I don't want to use Fitbit anymore as it made my life a lot harder. I didn't even swim with my watch at all after they replaced it as I knew it would stop working again. I want my money back now! I've just sent a message to Fitbit support on Twitter, waiting for a reply...