Versa 2 stopped working

[KayeDee]

My Versa 2 died in LESS THAN 2 YEARS! Customer Support was useless. All they want to give me is a 35% discount when the watch is on sale for as much. And they won't let you use the discount on the sale price.

First the heart rate stopped working. So Customer Support walked me through a reset. It worked for 1 day and then died all together. I loved the watch but why should I replace it with another Versa if they don't last long at all and Customer Support doesn't seem to care. All they do is read a script to you and repeated quote the warranty. What kind of customer support is that? Yes, I'm very frustrated that I spend $200 on a smart watch that lasts LESS than 2 years! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KayeDee. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the others, thanks for taking the time to share your experiences and feedback. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.

Have a good day. 

[KayeDee]

And where is my original response expressing my dissatisfaction to your response? Are you now censoring customers who are very dissatisfied with your product?

[KayeDee]

And if your main purpose is to avoid negative experience, how does constantly and repeatedly shoving the warranty terms in a customers face accomplish that? You just keep throwing fuel on the fire instead of solving the problem. You're doing nothing to avoid a negative experience. NOTHING.