Versa 2 stops pairing with my phone

[Peanutlady]

Ever since I updated my iPhone to iOS 14.1 my versa 2 is constantly dropping its pairing with my phone.  Is anyone else experiencing this?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Peanutlady, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it stops pairing or syncing with your phone. By the way, thank you for trying to get this issue resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. After trying these steps, monitor your watch during the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[Peanutlady]

Hello,

These are the steps I have been following multiple times an hour for the past week or two. This is why I am very frustrated.

Ann

Sent from my iPhone

[JuanJoFitbit]

Hi @Peanutlady, thank you for getting back. I'm sorry to hear that the recommended troubleshooting steps didn't fix the issue.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.