After purchasing 2x fitbit versa 2 in December 2019 as a Christmas gift between my wife and I, we have had nothing but problems. Both of them have already been replaced with new devices by fitbit support for this exact issue. Now after just under 9 weeks, my new replacement is already doing the same thing. Tracks steps, sleep, exercise (with auto-detect), and heart rate, but sadly has stopped responding to touch. I have no apps, play no music, am using the default display, have never submerged it in water, and clean it weekly. After the first time it happened on the new replacement, I performed a hard reset it and it started working for a few days before the issue came back. Then I factory reset, same thing. Removed / Re-Added the device per support and it doesnt help. Now this morning, even the hard reset, factory reset, and other troubleshooting steps do nothing to fix the problem. Still this dumpster fire of a device still has issues, major hardware/software issues. My wife went through 6 versa trackers from Dec 2018 through us buying these versa2's in Dec 2019. At this point, I will be looking else where for a fitness tracker, fitbit quality control is non-existent and their standard support model is just to send you a new or refurbished device which will break in 2-3 months. This sounds like a great business plan!!!!
